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1 Thorpe House Court, Huddersfield, HD5 8FB

Telephone: 01484 300385

Terms and conditions

Thorpe House aims to provide 24 hour holistic, client-centred, nursing care to individuals aged 18 and over, suffering from enduring mental health problems within a homely environment, based on principles of respect and dignity. Ensuring that each individual’s rights, opinions, choices, consent and independence are essentials for the provision of their care, and this care is provided in a manner that is conducive and meaningful to each individual service user, maintaining good standards, according to the Health & Social care Act (2008).

  • The weekly fee is inclusive / exclusive of other allowances that will be claimed for extra care received by the service user.
  • The services covered by the fees are care, food, heat, lighting and laundry as required by the service user and staff expertise and levels to cater for risk elements and training. The facilities of the home shall include use of the service user’s bedroom and all communal areas, indoors and outdoors. Transport to and from appointments to see the GP, the Consultant Doctor and appointments organised for the service user.
  • There are no additional charges except for: –
  • External / community activities i.e. swimming, meals out, social clubs, bus fares, holidays etc. The service user shall be liable to fund or part fund any supporting nurse/s meals, drinks, admission cost or any other costs other than the nurses working time.
  • External therapy / treatments e.g. aromatherapy, chiropody, dental, opticians etc.
  • External advocacy fees.
  • The service user shall from their own resources provide hairdressing, clothing and other items of a personal nature i.e. toiletries (unless otherwise agreed previous to admission), personal grooming equipment etc.
  • In the event that a service user requires staff support to activities such as meals at a restaurant and other social events, the service user will be liable to pay for the supporting nurse’s meal, ticket etc. but not be charged for the nurse’s time.
  • Within reason, Thorpe House will provide specialised equipment appropriate to the service user’s care.
  • Fees are reviewed annually or in accordance with significant change in care requirements. Four weeks notice of any increase will be given to the service user or funding body in writing.
  • Thorpe House requires a minimum of four weeks notice of intended departure. Should the service user at any time temporarily vacate the home for a period in excess of one week, then to retain the service user’s accommodation, 100% of the fee shall be charged. In the event that the service user deliberately breaks the terms of residence, the funding body will remain liable for the four week period of notice.
  • Circumstances in which the service user will be required to leave Thorpe House are:-
  • If the service user’s GP and/or Consultant Doctor considers that the home is incapable of providing the type and level of care that the service user’s condition requires.
  • If the service user’s physical condition/dependency outweighs the psychological treatment.
  • If the service user’s condition causes continued disruption to the normal running of the home and/or infringes the rights of other service users and/or contravenes the Terms of Residency.
  • Thorpe House reserves the right to immediately terminate contracts and ask a service user to leave the premises in the case of proven drug/excessive alcohol use, violence, malicious damage and/or theft.
  • Non-compliance with their care plan/treatment.
  • Non-payment of the service user’s fee.
  • If there is an act of violence towards a service user or member of staff, then the victim of such an attack shall be offered the opportunity to report the matter to the Police Authority. Pending further action it may be necessary to provide 48-hour notice to the funding body to provide alternative accommodation for the perpetrating service user. Such incidents shall be reported to the funding body immediately, to allow for development of contingency plans. Acts of violence related to mental health state may not necessarily mean termination of the contract, however, fees may require increasing to allow for more specialised intensive nursing care. Any acts of violence against a service user by a service user will be reported to the Safeguarding Vulnerable Adults Team as dictated by their policies and procedures, and may be subject to investigation by this team.
  • Should a service user become acutely disturbed whilst residing at Thorpe House, then Thorpe House will negotiate treatment/care with the Consultant Doctor and attempt to nurse the service user at Thorpe House. However, we reserve the right to request a service user to be admitted to an acute unit for treatment within the Consultant Doctor’s area. Fees will be payable as identified within section 8. If the service user is successfully treated then Thorpe House will negotiate their return. In the event that the treatment was not successful, then the funding body will need to seek alternative accommodation.
  • No bedroom can be guaranteed or reserved for the service user. Thorpe House maintain the right to transfer the service user to an alternative bedroom should they feel it is necessary for the health and wellbeing of the service user.
  • Thorpe House shall provide the following bedroom furnishings; carpets, draperies, bed with bed linen and duvet, one chair, a bedside cabinet, a chest of drawers, a wardrobe, a safe and hand/bath towels. These items remain the property of Thorpe House at all times.
  • A service user may personalise their bedroom with personal belongings, however, this is subject to the room’s dimensions & Thorpe House maintain the right to refuse items on grounds of size and Health and Safety and fire regulation issues. All personal belongings are brought at the service user’s own risk and in the events of any damage caused to any item, Thorpe House will not be liable to pay for replacement or repair, with exception of when staff causes any damage. If the service user wilfully causes damage to any service user’s, staff’s or Thorpe House’s property, then they shall be liable to pay for repair/replacement of the damaged item/s. the financial position and income of the service user shall be taken into account and where required, costs of repair/replacement paid on a weekly basis.
  • Thorpe House provides furnishings for all communal areas.
  • Should any service user purposefully damage any property of Thorpe House, staff and/or other service user’s belongings, then the perpetrating service user will be liable to pay for repair/replacement of the damaged item/s.
  • The first three calendar months is regarded as a trial period for both the service user and Thorpe House, and the contract can be terminated by either party during the trial period. The procedure for changing or terminating this agreement beyond the first month will be tendering of four weeks written notice or by mutual agreement.
  • Thorpe House is registered as a Care Home Nursing with the Care Quality Commission, Citygate, Gallowgate, Newcastle, NE1 4PA, which is responsible for seeing that standards are maintained.
  • Complaints can be referred to:-

Thorpe House (directly)

Care Quality Commission at the address listed in point 17, Tel: 03000616161

Kirklees Adult Services at the address listed in Appendix 4, Tel: 01484225115

Safeguarding concerns may also be referred to the Safeguarding Team via Gateway to Care or the Police

  • Visiting is welcome at any time, however, Thorpe House reserves the right to refuse a visitor on the grounds of safety issues.
  • Pets are not permitted at Thorpe House, however, visitation rights may be discussed and visits organised if the animal is appropriately controlled and managed.
  • The policy on smoking is by arrangement i.e. in designated area, with escorting nurse where deemed necessary for the health and safety of the service user and others. We request that all service users keep cigarettes and lighters in the locked smoking cabinet for safety issues. Only service users and night staff (who are not permitted to leave the premises for reasons of safety) are permitted to smoke at Thorpe House, otherwise, there is a strict no smoking policy in place for all staff, visitors and other persons within the building and on Thorpe House grounds.
  • Criteria for admission:-
  • To be within the stated registration categories and age group.
  • For the service user to be assessed at home or in hospital, in accordance with our referral procedure, to ascertain whether we can meet their care and needs.
  • For funding body’s representative to fill in a referral form and furnish full records and medical reports and any other relevant information.

Disqualifying symptoms under the admission procedures are as follows:-

  • Acute state of psychosis and risk of suicide.
  • Violent tendencies or sexual deviation likely to adversely affect other service users.
  • Physical needs/dependency outweighing needs for psychological nursing care.
  • The fees calculated for residency and nursing care at Thorpe House are done so on an individual basis, based on the service user’s referral assessment. There are no set fees at Thorpe House.
  • Thorpe House reserves the right to change the terms and conditions, however, in such an event, all appropriate persons will be given four weeks notice of any changes.

Terms of Residency

  • Thorpe House accepts no responsibility for the personal property and possessions of service users, unless they are handed over for safe keeping, this includes money and other financial items (i.e. bank cards, cheques, cheque book etc.) All rooms are equipped with a safe that individuals can use and set a PIN for to keep personal items safely in their rooms.
  • Thorpe House reserves the right to charge service users, in full, for any damage that the service user wilfully causes to property. Any charges shall take into account the service user’s income and the sum may be paid on a weekly basis if required
  • Thorpe House will offer and supply a room key to the service user’s bedroom on admission. If a service user chooses to have a bedroom key and they lose this, they will be responsible to purchase any replacement, regardless of whether they decide to keep a bedroom key or not. This is because the keys are expensive to have cut as they need to work for all staff keys but the resident key must only work for their specific bedroom
  • Thorpe House has a CCTV system set up to aid security for the grounds around the home to help protect service users & staff. These CCTVs do not cover any area inside the home with exception to the stairwell of the coach house. If a service user agrees to admission to Thorpe House, they will also be agreeing to the current use of CCTV.
  • The service user mutually agrees on monetary management with Thorpe House.
  • To continue outpatient appointments with the appropriate Consultant Psychiatrist where required.
  • To register with a local GP to oversee physical & mental health including referrals to appropriate services or remain with present GP (subject to locality).
  • The service user complies with prescribed medication – staff to administer & monitor. (The service user shall be given full information regarding their medication & excluding circumstances where refusal is reasonable.)
  • Where possible and appropriate to liaise with their Key worker to develop person centred care plans
  • To maintain a socially acceptable standard of personal care and dressing or to allow staff to support them with personal care and dressing where required.
  • To keep their personal area clean and tidy or allow staff to support them in doing so
  • To assist in keeping communal areas clean and tidy and are mindful of other’s rights and opinions and behave in a socially acceptable manner. Service users should also behave in a manner that is socially acceptable when in communal areas for their dignity and that of others around them
  • To inform staff should you feel unwell, particularly if you are feeling suicidal or considering harming yourself.
  • Any service user who attacks another service user or staff may be subject to legal procedures for assault should the victim wish to report the matter to the police. This matter will also be reported to the Safeguarding Vulnerable Adults Team in Kirklees who may decide to investigate the matter. Thorpe House has a zero tolerance policy on violence and any service users may be subject to immediate termination of their placement should they use violence
  • Under no circumstances should a service user bring any item that could be deemed as a weapon into Thorpe House.
  • A service user must not bring drugs of any type into the home unless previously agreed with the Qualified Nurse on duty for symptomatic relief i.e. cough syrups, vitamins etc. These items must be handed over immediately to the Qualified Nurse for safekeeping unless they have arrangements for safe keeping of same e.g. self-medicating.
  • Any food items purchased must be kept in the kitchen for safe keeping. The service users must not share these food items with other service users unless agreed with staff. No food should be kept in their room to reduce the risk of pests, and ensure food safety and the service user’s safety unless it is care planned that the service user is permitted to prepare and consume food in their room and has the appropriate facilities to do so.
  • Alcohol should only be brought into the home as agreed with the Qualified Nurse and must be stored in the kitchen.
  • A service user must not agree to buy any items for other service users or exchange / give any items to other service users unless previously agreed with the Qualified Nurse.
  • The service user must mutually agree a smoking care plan and only smoke within the designated area which is a covered area outside at the back of the home. This is in line with current legislation which makes smoking indoors illegal. Those whose assessments / care plans identify them as a fire risk or unsafe when smoking must not smoke unless observed by a staff member.
  • There are no additional charges except for: –
  • External / community activities i.e. swimming, meals out, social clubs, bus fares, holidays etc. The service user shall be liable to fund or part fund any supporting nurse/s meals, drinks, admission cost or any other costs other than the nurses working time.
  • External therapy / treatments e.g. aromatherapy, chiropody, dental, opticians etc.
  • External advocacy fees.
  • The service user shall from their own resources provide hairdressing, clothing and other items of a personal nature i.e. toiletries (unless otherwise agreed previous to admission), personal grooming equipment etc.
  • In the event that a service user requires staff support to activities such as meals at a restaurant and other social events, the service user will be liable to pay for the supporting nurse’s meal, ticket etc. but not be charged for the nurse’s time.
  • Thorpe House reserves the right to change the Terms of Residency. In the event of any changes the service user shall be given four weeks’ notice.

I have read and understood the above Terms of Residency conditions and agree to abide by them.

Company number 05319583

Our Location

1 Thorpe House Court

Almondbury

Huddersfield

HD5 8FB

 Call Us: 01484 300385

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